Creating Customer Enthusiasm
and Loyalty

Identify strategies to improve customer service that will create memorable customer experiences and earn customer loyalty.

Achieve
Leadership, accountability, and delivering business results.
Relate → Connect → Achieve

About this Program

Creating Customer Enthusiasm and Loyalty, introduces participants to successful methods for creating customer enthusiasm. Participants spend time understanding the differences between dissatisfaction, satisfaction, enthusiasm and loyalty in customer situations.

The goal of building and sustaining trusting relationships is explored. Activities are used to apply the concepts.

Participants are encouraged to use course time to reflect upon and plan action steps to improve actual customer situations.

Program Objectives

This program aims to accomplish the following goals and objectives:

Describe the importance of customer relationships.
Define and describe customer enthusiasm.
Identify strategies to build great customer relationships.
Create an action plan to improve customer interaction.

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Structure and Delivery

This course uses a highly interactive teaching style, combining discussions of relevant theory and principles with assessments and practice simulations to create a rich and engaging learning environment.