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Frequently Asked Questions
Relate-Connect-Achieve
Frequently Asked Questions
General Questions
Relate-U-cation® helps organisations achieve sustainable performance by strengthening workplace relationships. Powered by BFSD Global Pty Ltd, Relate-U-cation® is built on over 20 years of experience, delivering leadership and management development, soft skills and wellness programs.
Our core belief is simple: Better Business Results Come Through Better Business Relationships.
Learn More About Us (https://www.relateucation.com/about-relateucation)
We combine relationship-centred learning with evidence-based tools and psychometrics, ensuring both practical impact and measurable results. Every program is designed around your people, culture, business goals and objectives.
Learn More About our Tools and Programs (https://www.relateucation.com/learning-pathway)
We offer programs across three main pillars or “pathway stages”:
• Relate – building awareness, empathy, wellness, inclusion and cultural foundations.
• Connect – turning awareness into action via communication, collaboration, conflict resolution and teamwork.
• Achieve – leadership, accountability, resilience and results-driven performance.
See our Learning Path for a full list of our Programs (https://www.relateucation.com/learning-pathway)
Yes. Although the pathways form a natural progression from Relate → Connect → Achieve, you can begin wherever your organisation and team’s needs are greatest.
Learn More about the Learning Pathway (https://www.relateucation.com/learning-pathway)
Absolutely - 100%. We adapt modules, case studies, duration and delivery format to match your unique goals and culture.
Learn More about our Programs (https://www.relateucation.com/learning-pathway)
Yes. We offer validated psychometric tools and cultural diagnostics that help identify strengths, challenges and developmental priorities. These support team performance improvement, leadership development and organisational change.
Learn More about our Psychometric Tools (https://www.relateucation.com/psychometrics-tools)
Yes, we provide Mediation support when needed.
Learn More about our Mediation Service (https://www.relateucation.com/mediation)
We work with leaders, managers, individuals and teams across diverse industries including finance, government, health, technology, and defence; from large enterprises to SMEs and not-for-profits – nationally and internationally. Our relationship-based approach is universally applicable and adapted to each sector's unique context – always helping them translate people-skills into performance.
We are headquartered in Sydney, Australia, and deliver programs worldwide. Training can be run face-to-face, virtually, or through blended formats - tailored to client needs. Please contact us (https://www.relateucation.com/contact)to discuss which delivery method suits your requirements.
Programs
RELATE (https://www.relateucation.com/relate)
Self-Awareness & Wellness
• Returning Woman Worker
• Resilience and Stress Management
• Emotional Intelligence
• Sleep Consultancy
• CQ - Working Across Cultural Boundaries
• Culture Alignment - Anthropology-based solutions
CONNECT (https://www.relateucation.com/connect)
Collaboration and Communication
• Effective Communication
• Listening Skills
• Neuroscience of Communication
• Communication for Neuroinclusion
• Coaching for Excellence
• Crucial Conversations for Mastering Dialogue
• Collaborative Conflict Resolution
• Relationship-Based Negotiation
• Mediation support provided when needed
• Successful Problem Solving
• Decision-Making Done
ACHIEVE (https://www.relateucation.com/achieve)
Leadership, accountability, and delivering business results
• Leading During Change
• Fundamentals of Change Leadership
• B-STATE Bold Leadership
• Accountable Leadership
• Manager of Managers
• First Time Managers - Achieving Results through People
• Supervising with Confidence
• Leading Great Teams
• High Performance Teams
• Creating Customer Enthusiasm & Loyalty
• Increasing Brand Equity through exceptional Customer Service
Learn More about The Learning Pathway (https://www.relateucation.com/learning-pathway)
Engagement & Delivery
The Learning Pathway is designed as a journey from People to Performance: Relate → Connect → Achieve. Each stage builds on the previous: e.g., foundation then collaboration then leadership/execution. However, clients may start at whichever pillar aligns with their current challenge, or where your team’s needs are greatest.
Learn More about The Learning Pathway (https://www.relateucation.com/learning-pathway)
We offer flexible delivery, including in-person workshops, virtual classrooms or blended solutions – designed to suit your location, size, scheduling and the format that best suits your team and context.
Our programs are tailored and evidence-based - combining psychometrics, diagnostics, modular workshops, coaching, experiential exercises.
The method includes:
1. Preparation & Awareness – clarifying goals and assessing current state.
2. Active Learning – engaging, applying, and practicing in real-time.
3. Sustained Integration – embedding new skills into daily business practice.
Yes. The approach emphasises tailoring to the unique context, culture and goals of each organisation. We also partner with global frameworks and psychometric tools to ensure rigour and local relevance.
Practicalities & Logistics
Duration and size depend on your requirements, number of participants, and whether it is face-to-face, virtual or blended. Programs can range from half-day workshops to multi-month leadership journeys. Please contact us with your needs and we’ll propose an appropriate structure.
Pricing depends on factors such as program scope (Relate/Connect/Achieve), number of participants, delivery mode, customisation and optional elements (psychometrics, coaching, diagnostics).
Please Contact Us (https://www.relateucation.com/contact)to discuss your requirements and receive a tailored quote, via:
Phone: +61 (0) 415 975 859 or 1300 883 652
Email: team@relateucation.com
Or book a one-on-one consultation.(https://www.relateucation.com/bookcall)
The easiest way to book for your team/organisation is to Contact Us (https://www.relateucation.com/contact)via:
Phone: +61 (0) 415 975 859 or 1300 883 652,
Email: team@relateucation.com
Or book a one-on-one consultation session (https://www.relateucation.com/bookcall)to understand your goals and design a suitable solution.
For Public Events – see our Events Page.(https://www.relateucation.com/events)
Yes. We offer initial consultations to understand your organisational needs, challenges and goals before proposing a tailored solution.
Contact Us (https://www.relateucation.com/contact)to discuss your requirements and receive a tailored solution, via:
Phone: +61 (0) 415 975 859 or 1300 883 652
Email: team@relateucation.com
Or book a one-on-one consultation.(https://www.relateucation.com/bookcall)
Outcomes & Support
While outcomes vary by organisation, our aim is:
• to build stronger workplace relationships and psychological safety (Relate)(https://www.relateucation.com/relate),
• improve collaboration and communication (Connect)(https://www.relateucation.com/connect),
• enable accountable leadership and performance (Achieve)(https://www.relateucation.com/achieve).
Some examples include, reduced conflict and clearer communication, higher engagement and collaboration, clearer team alignment, accountable leadership and stronger results.
Yes - we emphasise sustained integration of learning, not just one-off workshops. Our approach includes post-program follow-through to embed change. We can also provide coaching, refresher modules, and organisational diagnostics.
We can track outcomes using participant feedback, behavioural change indicators, and business metrics such as engagement, retention, and performance improvement.
Absolutely. Our programs are designed for various levels - from individuals, teams through to senior and executive leadership.
Yes - we bring together evidence-based tools, world-class international partners, and decades of experience. Our approach is “relationship-first, results-oriented, flexible & practical”.
We have worked with organisations across Australia, Africa, Asia-Pacific, Europe and North America - from large enterprises to smaller companies and across all sectors.
Policies & Miscellaneous
One of our core pillars (Relate)(https://www.relateucation.com/relate) focuses explicitly on cultural foundations, psychological safety, and inclusive workplaces. This includes active support for gender equality, neurodiversity inclusion,(https://www.relateucation.com/program-neuro-inclusive-communication) and respect for diverse identities and perspectives.
We offer specialised programs including CQ (Cultural Intelligence) (https://www.relateucation.com/program-cq-working-across-cultural-boundaries)and Culture Alignment using anthropology-based solutions.
We acknowledge Aboriginal and Torres Strait Islander peoples’ continuing connection to land and pay our respects to Elders past, present, and emerging.
We understand schedules change – please contact us (https://www.relateucation.com/contact)as early as possible to discuss scheduling, cancellations or changes. We'll work with you to manage logistics depending on the program and circumstances. See our Terms and Conditions.(https://www.relateucation.com/_files/ugd/47a014_de20436ff9674fb6ae0bd908d99bb679.pdf)
Every facilitator and coach is experienced, accredited and aligned with our relational learning philosophy. We evaluate outcomes through participant feedback and performance metrics.
Contact Us
Contact Us for more information or Book Your Free 1:1 Consultation Today.
Sydney, Australia
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