Mediation

Mediation provides a structured, neutral process for resolving workplace disputes, tensions, or misunderstandings before they escalate further.

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Mediation - Specialised Service

Our focus is on building relationships, so we also offer mediation services when things may not go as smoothly as hoped. Mediation provides a structured, neutral process for resolving workplace disputes, tensions, or misunderstandings before they escalate further.

Unlike training, which builds capability across groups, mediation offers personalised, confidential support when specific situations require intervention. A NMAS accredited mediator facilitates constructive dialogue between the parties involved, helping them to clarify concerns, explore perspectives, and find workable agreements that allow everyone to move forward.

Purpose

To address conflict or breakdowns in communication that training alone cannot resolve.
To provide a safe and impartial space for all voices to be heard.
To preserve working relationships while resolving the issue at hand.
To restore trust, respect, and productivity within teams and organisations.

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When to Use

Persistent or escalating interpersonal conflict.
Communication breakdown between colleagues, managers, or teams.
Situations where workplace harmony is at risk but formal grievance procedures may not be appropriate.
As a follow-up support to conflict management, negotiation or communication training.

Outcomes

Greater understanding of underlying issues and perspectives.
Mutually agreed solutions and action steps.
Reduced tension and improved collaboration.
Stronger foundations for ongoing respectful relationships.

Format

Delivered as needed, either in person or virtually.
Sessions typically involve two to three parties with a neutral mediator.
Involves preparation, one-to-one meetings, joint mediation sessions, and follow-up.