The Soft Stuff is The Hard Stuff

Make tough conversations easier for yourself and others.
Soft Skills Training Courses for Improving Meetings, Negotiations, Resolving Conflicts, Working Across Cultural Boundaries and Mastering Crucial Conversations.

Soft Skills Training Courses

RelateUcation Logo

Collaborative Conflict Resolution

Constructively handle inevitable conflicts.
  • Defining Conflict and Conflict Styles.
  • The Causes of Conflict.
  • Diagnose the Issue.
  • The Process: 6 Basic Steps and the Skills to Resolve Conflicts.
RelateUcation Logo

Relationship-Based Negotiation

Learn a 6-step process to successfully negotiate to achieve needed results and maintain healthy relationships.
  • Identify the benefits of relationship-based negotiations.
  • Discuss key elements of negotiations.
  • Identify different negotiation styles.
  • Understand personal strengths and weaknesses in negotiating.
  • Learn a structured approach for planning and conducting negotiations.
RelateUcation Logo

Managing Effective Meetings

Tools to increase overall meeting effectiveness.
  • Define and describe the components of an effective meeting.
  • Evaluate meeting facilitation skills.
  • Recognize four types of meetings and identify the purpose of each one.
  • Understand the key roles and responsibilities of a meeting facilitator.
  • Learn various meeting management tools.
  • Explore the adult learning cycle.
  • Practice facilitating team development activities.
RelateUcation Logo

CQ - Working across Cultural Boundaries

We help in the development of breakthrough habits in order to sustain a culturally inclusive workplace.
  • Improve your cultural intelligence and ability to create a Global Team that Works.
  • Identify Unconscious Bias – both subtle and overt.
  • Address the Differences to turn them into assets and note the similarities to capitalise on them.
  • Improve inclusiveness skills through Collaboration-Engagement-Personalisation with Authenticity and negotiate differences.
  • Recovering from errors and cultural faux pas.
  • Consider Breakthrough habits for Accountability and Sustainability.

Crucial Conversations

Learn the skills of handling the tough conversation well.
  • Identify the conversations that are keeping you from your desired results.
  • Speak persuasively not abrasively, no matter the topic.
  • Make it safe for others to share their honest opinions.
  • Deal with people who either clam up or blow up.
  • Gain control of your own emotional responses.
  • Disagree without being disagreeable.
  • Influence without exerting force.
  • Improve teamwork, productivity and effectiveness.

We are a proud Crucial Dimensions Aus/NZ Associate.

Crucial Conversations

When people have the skills to hold peers accountable, they’re better at correcting performance problems, preventing potential disasters, and preserving and strengthening relationships.
  • Hold Anyone Accountable.
  • Manage and Improve Workplace Performance.
  • Motivate Others Without Force.
  • Manage Projects Without Taking Over.
  • Effective People Management.
  • Improve Performance.

We are a proud Crucial Dimensions Aus/NZ Associate.

More Course Categories for Building Better Business Relationships and
Breakthrough Results.

Get In Touch

  (+61) 1300 883 652

  Click here to send us a direct Email

  Sydney, NSW, Australia
  • General Enquiries.
  • Upcoming Events.
  • Individual Bookings.
  • Group Bookings.
  • Enrolments.
  • More Information and Course Outlines.

Clients

We’ve worked with great companies across all diverse industries and all shapes and sizes directly and through our training partners.

  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img
  • img